Refund policy
✅ Returns Eligibility
We accept returns under the following conditions:
-
The product was received damaged, broken, or leaking.
-
The product delivered is incorrect or not as ordered.
-
The item is unused, unopened, and in original packaging.
-
A return request is initiated within 3 days of receiving the order.
❌ Non-Returnable Items
For health and safety reasons, we cannot accept returns of:
-
Opened, used, or partially consumed products.
-
Medicines and supplements returned without reason after opening.
-
Items requested for return after 3 days of delivery.
🔁 Return Process
-
Contact our support team at [Phone/WhatsApp: 0306 8982927] within 3 days of receiving the product.
-
Share your order ID, photo of the issue, and reason for return.
-
Once approved, you may return the item via courier or by visiting our clinic.
💸 Refunds & Replacements
-
For eligible returns, you may choose:
-
A replacement product OR
-
A refund to your original payment method (if prepaid)
-
-
Refunds may take 3–7 business days after inspection and approval.
📦 Shipping Charges
-
Return shipping cost will be covered by us if the error was on our side (wrong/damaged item).
-
If the return is due to customer change of mind, shipping cost will be borne by the customer.
📍 Need Help?
We're here to help you from Monday to Saturday, 9am – 6pm and call 0306 8982927